Tractive

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Quick Overview

The ultimate tracking collar is now available for all Cat lovers. Track your cat in real time, view the past 24 hour worth or roaming history and set virtual safe zones on your computer or on your smart phone app. Your Cat has never been safer. This light weight devise attaches to your cats existing collar and is the smallest and lightest on the market today with the lowest subscription at only £4.49 per month through our world partner. This is for Unlimited tracking, unlimited notification and unlimited smart phone applications. It also has a battery life which far exceeds any of its competitors. This product is brand new to the UK market and available in stock for immediate delivery.

Tractive

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The ultimate tracking collar is now available for all Cat lovers. Track your cat in real time, view the past 24 hour worth or roaming history and set virtual safe zones on your computer or on your smart phone app. Your Cat has never been safer. This light weight devise attaches to your cats existing collar and is the smallest and lightest on the market today with the lowest subscription at only £4.49 per month through our world partner. This is for Unlimited tracking, unlimited notification and unlimited smart phone applications. It also has a battery life which far exceeds any of its competitors. This product is brand new to the UK market and available in stock for immediate delivery.

FUNCTIONS

How does the normal GPS locate work?

The normal GPS locate works through the integrated GPS module in the Tractive GPS device. You can see the current position of your cat on the map on your smartphone or on the a web browser in your user account. The Tractive GPS Cat Tracking device regularly sends position updates. The more the device - your cat - is moving, the more position updates are sent. If the device is not or rarely used, the amount of position updates sent is reduced to save battery.

How does Live Tracking work?

In the Live Tracking mode a position update is sent every few seconds and you can track your cat in real time. The trace of your cat is indicated by a red line, but it is your choice when to activate the Live Tracking mode. We want to point out, that excessive usage of the Live Tracking mode has a negative impact on the battery time.

What is a safe zone?

You can a define a safe zone, which is a kind of a virtual fence. In case your cat leaves the safe zone, for example your garden, you’ll receive a notification on your smartphone. You’ll also be notified when your cat returns.

For which purposes do I need the integrated light on the GPS device?

You can turn on or off the LED on your device using the App. If you search for your cat in darkness, the light might help you to find it.

COSTS / PAYMENT / COVERAGE / GUARANTEE

Where does Tractive work?

Tractive works in UK, Europe and many parts of the world.

What are the costs?

The hardware price for the GPS Cat Tracking device plus the monthly costs for one of the two subscriptions for using the GPS service.

What are the two forms of subscription for using the GPS service?

Basic Plan is for your home country and is £4.49 or 4.99euros per month and there is no subscription length period period. 

Premium covers all the world, your home county and includes roaming and is £8.49 or 8.99euros per month and there is no subscription period length.

Why are there monthly costs for the GPS service?

Tractive uses SIM cards which use the standard cell phone network. The communication between the Apps and the GPS Cat Tracking device requires data to be sent back and forth. However, are working hard on keeping this fee as low as possible for our customers. Customers will not have to sign a contract, and all payments are pre-paid payments, so customers can decide at any time to stop the service, without any additional costs.

Are there any activation fees?

No, Tractive does not charge you any activation fees.

Are there long term contract periods?

No, you can stop or pause the service whenever you want. However, prepayments are not retransferred to you once they are paid.

Is it important which mobile phone provider I have?

No, but please note that you need a internet connection on your smartphone to open and use the app.

How is the payment process?

You can pay the our world partner monthly service fees via

  • direct debit
  • credit card
  • Paypal

How long is the delivery time?

This depends on the destination’s country. If the GPS device is on stock, it is sent on the next working day after your order. In general, you can expect to receive the device within 3 to 5 days.

Is there a warranty for the Tractive GPS Cat Tracking device?

Yes, Tractive offers a warranty of 24 months from the date of purchase. All defects which arise from faults in material or functionality, are fixed for free. We would like to points out, that this warranty does not include batteries, inappropriate usage, hits falls or any similar cause. Devices which are open / or have been tried to be opened are also excluded from any warranty.

Do I need a Tractive user account for the activation?

Yes, you need a Tractive user account. This account is provided by our world partner who manufactures the product.  On receipt of the product you will have to follow some easy set up steps.

Is it possible that two user accounts share one Tractive GPS device?

No, one device can only be used with one user account. However, it is possible to use several Tractive GPS Cat Tracking devices with just one user account. You can also login on several smartphones using your single user account, for tracking your cat with different smartphones or tablets.

How do I know whether the Tractive GPS device is turned on or off?

Press the button on the device shortly. If the LED lights or you hear a short beep, the device is turned on. If there is neither a beep nor a light, the GPS device is turned off.

How can I turn on/turn off the Tractive GPS device?

Keep the power button on the device pressed for around 3 seconds. You hear two short ascending beeps and the LED lights green for a second.

To turn the GPS device off, keep the power button pressed for 3 seconds again and you hear two short descending beeps followed by a red light.

What do the colours of the lights mean?

The LED always blinks twice after pressing it.

  • Is the first light green, there is a GSM connection to the Tractive server. In case it is red, there is no GSM connection.
  • If the second light is green, there is GPS available, if it is red, there is no GPS available.

The LED also blinks in the Live Tracking

Mode and in case of very low battery status.

Do I need a GPS signal for tracking my cat?

Yes, a GPS signal is necessary. If the GPS connection is cut, you can see the last known position of your cat on the map. You might lose the GPS connection inside buildings, below cars or in thick undergrowth.

What should I do, if the Tractive device has no GSM connection to the Tractive server?

Very similar to mobile phones, most probably your device is in an area without GSM connection. For example, there might be no connection in basements. Check if your Tractive device connects with GSM outdoors.

What should I do, if the Tractive device has no GPS connection?

The GPS connection might be limited or unavailable inside buildings. In this case a rough estimation of the device’s position is done via the cellular network. Please check the GPS connection of your device outside, it might take some minutes until the GPS connection is available again.

What is the difference between GPS locate and Live Tracking?

You can see GPS Locate of your cat on your smartphone or on the map (by using your user account). The device regularly sends updates of the position. The more the device - your cat - is moving, the more position updates are sent.  If the device - your cat - is not moving, the update interval is reduced to save battery.  If the Live Tracking Mode is on, a position update is sent every few seconds. You can see live, where your cat is and can follow it’s movements via the red line on the map in real time. The following picture shows the difference between Live-Tracking and a normal GPS locate on the map.

How do I activate Live Tracking?

  • Smartphone: Choose your cat in the app. In the map view, tap on the profile pic of your cat, afterwards tap the button Live in the upper navigation bar. As soon as Live Tracking is activated, the ‘Live’ button is red and your Live Tracking mode starts. Please note, that this might take some seconds and that Live Tracking is not available in the energy save mode.
  • Browser: Choose ‘My Pets’ for changing to the map view. Click on ‘Live’ to activate the Live Tracking mode. It might take some seconds until Live Tracking is activated. The font is coloured orange if Live Tracking successfully turned on.

How can I define a safe zone?

  • Smartphone: Select your cat in the app. Select in your cat’s profile the red button Add zone/Set Safe Zone. You can regulate the scope (between 50 and 500 meters radius) of the safe zone with the sliding regulator. If you want to relocate the safe zone, tap on it, hold it, and move it to any location on your map. If you want to locate your safe zone to a particular place, you can also tap on this location for about three seconds. The safe zone is then automatically moved to this location.
  • Browser: Currently it is not possible to define a safe zone in the web browser.

How does the safe zone look like and how will I get notified in case my cat leaves the zone?

  • On iOS devices (iPhone, iPad) the safe zone is a red shaded circle.
  • On Android devices (Samsung Galaxy, etc.) the safe zone is a red circle with a small house icon.

In case your cat leaves the safe zone, you’ll receive a push-notification on your smartphone ( this is not a SMS or an Email). Sending time depends on network provider and smartphone-platform.

Why are there circles and a dot additionally to the cat-pin(s) on the map and what do they mean?

  • The blue dot indicates the user position (smartphone), its blue circle is the uncertainty of it.
  • The orange circle indicates the Safe Zone you set for your cat.
  • The blue circle/gradient around the cat-pin is the accuracy of its (the cat) position.

 

My Live-Tracking doesn’t work - what are the reasons?

Please make sure your Tractive GPS device is turned on and the battery is charged. It is also possible that your cat is in an area with bad or no GPS or GSM signal, for example in a building.

How often is the position updated without Live Tracking?

The Tractive GPS device regularly sends position updates. The more the device - your cat - moves, the more updates are sent. If the device - your cat - doesn’t move, the position updates are reduced to save battery.

How can I check the remaining battery duration?

The current battery status is indicated in your Tractive app. In case it is below 10%, a notification is sent to your smartphone. Please make sure you enable Tractive to send push notifications to receive this alarm. If your battery status is very low, the  LED on the device starts blinking red.

In case you are not using the GPS device for a longer period of time, Tractive recommends to fully charge the battery and then turn it off.

What else can I do with the Tractive app?

You can manage important cat information like vet appointments, vaccinations, allergies, etc or upload photos and share them with the online community.

I have problems with charging my device, what can I do?

Please make sure that the battery contacts, both on the device and on the charger cable, are clean. You can clean them carefully, without any chemical detergents.

HARDWARE

What are the dimensions of the Tractive GPS Cat Tracking device and how heavy is it?

The Tractive GPS Cat Tracking device has dimensions of exactly 41mm x 51mm x 15mm and is only 35g light.

What happens if the Tractive GPS Cat Tracking device is in contact with water?

The Tractive GPS Cat Tracking device has no sim-card openings and no normal USB port and is therefore not only protected against spray water, but also absolutely waterproof (up to 1 meter depth, 30 minutes) according to IPX7-standard. As a result, the Tractive GPS Cat Tracking device is also suitable for water loving cats and can also be used in case of rain.

How can I attach the Tractive GPS Cat Tracking device to my cat?

The GPS device comes with two collar clips in different sizes. Just use one of these clips to attach the GPS device to your cat’s collar. The delivered clips are suitable for collars with a width of up to 46mm and a thickness between 1 to 6 mm.

  • For collars with a thickness of up to 3mm, please use the clip B.
  • For collars with a thickness between 3 and 6 mm please use the clip A.

How do I charge the Tractive GPS Cat Tracking device?

Just use the delivered charger cable to charge the device via a normal USB port or a common power plug in. While the battery is charged, the LED lights red. When there is no red light, the device is fully charged. In general it takes not more than 2 hours to fully charge the device. Please make sure the contacts are clean before charging.

How long is the battery life?

The battery life (run time) is influenced by different factors like outside temperature, network coverage, GPS availability, and your cat’s activity. Furthermore it depends on how often you use the different features. The Live Tracking mode needs more battery compared to the normal GPS locate. Depending on usage, the battery lasts between two and five day.

GENERAL QUESTIONS

How does Tractive work?

The Tractive GPS Cat Tracking device has an included GPS module which calculates the current position. Regularly the GPS position is sent to the Tractive server to enable cat holders to track their cats. An integrated, non exchangeable sim card enables the communication between GPS device, the Smartphone App and/or server website. You can see on your smartphone app or on the server website, where your cat currently is. You can either locate your cat with the normal GPS locate or using the Live Tracking Mode (real time).

How can I find or localize my cat with Tractive?

You can see on your smartphone or on the server website, where your cat is. Using the normal GPS locate , a position update is sent every few minutes and the position is updated, as soon as the cat is moving. If you activate Live Tracking, every few seconds a signal is sent and you can track your cat in real time!

For which animals Tractive can be used?

Tractive can be used for any animals that wear a collar, a harness or any similar equipment where the Tractive GPS Cat Tracking device can be attached to. The GPS device is only 35 grams light, it is recommend to use it for animals with a weight more than 4.5kg (9lbs).

Will Tractive be harmful to my cat?

Tractive uses technology similar to cellphones and therefore is not more or less harmful than taking a cat for a walk with a cellphone in your pocket.

Can I use Tractive also for other purposes?

The Tractive GPS Cat Tracking device was especially designend for tracking cats. It’s the user’s responsibility for which purposes the device is used. Tractive wants to point out, that it is also the user’s responsibility to check the legal requirements for the usage of the Tractive GPS Cat Tracking device in his/her area.

Do I need a smartphone to use Tractive?

No, not necessarily, although it is recommend by Tractive. You can also locate your cat with the GPS locate at the Tractive website. If you want to use your smartphone, please download the free Tractive Cat Manager App (for iOS and Android).

There two different smartphone apps - Lite and Pro. What’s the difference?

Which app you use does not influence the usage of the GPS Cat Tracking device - it can be used with both versions. The PRO version of the App includes more features, for example you can manage important cat information like vet appointments, allergies or Chip-IDs. Furthermore, you can manage more cats in the PRO Version and there are more management features, compared to the free lite version.

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